Upcoming Scheduled Maintenance

Transnetyx will be running regularly scheduled maintenance each Sunday from 9:00 am to 1:00 pm CST, beginning this Sunday through the end of March. We will use these windows to improve our underlying infrastructure to improve our systems for you. During these windows, all Transnetyx sites may be down. We appreciate your patience as we work to improve our service to you.

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Coming Soon: Transnetyx Microbiome Relaunch!

We are pleased to announce the relaunch of Transnetyx Microbiome Analysis in early 2021. We look forward to sharing a refined service with expanded data analysis features soon!

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Coming Soon: Transnetyx Microbiome Relaunch!

We are pleased to announce the relaunch of Transnetyx Microbiome Analysis in early 2021. We look forward to sharing a refined service with expanded data analysis features soon!

Due to COVID-19 related challenges among our suppliers and vendors, we believe that it is in our customers’ best interests (both for the quality of the data underlying their research, and their experience with our microbiome testing service) to suspend testing temporarily. Our Microbiome Analysis Service will relaunch early 2021.

Our initial decision to temporarily suspend service was a difficult one to make. We have been working for years to develop a Microbiome Analysis service for the animal and research communities and remain deeply committed to this mission. Unfortunately, as all of us have come to recognize in recent weeks, the world is different today than it was three months ago. We are confident that we've rectified the issues that initially resulted in our service suspension.

If you are a customer who has used our Microbiome Analysis service, your results will of course remain accessible to you via your QuickOrder account. You can also log in to One Codex® directly to access your data. Genotyping and Genetic Monitoring services are unaffected, and we will continue to process those samples as usual with no decline in quality or accuracy.

Thank you for your patience with us during this challenging season. We look forward to sharing more about the relaunch of our Microbiome Analysis service in the coming weeks and months.

Should you have any questions regarding the suspension of service, or our upcoming relaunch, please do not hesitate to reach out to our Genetic Services Team by calling 1 888 321 2113 or emailing us at help@transnetyx.com.



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