Due to COVID-19 related challenges among our suppliers and vendors, we believe that it is in our customers’ best interests (both for the quality of the data underlying their research, and their experience with our microbiome testing service) to suspend testing temporarily. Our Microbiome Analysis Service will relaunch mid-October of 2020.

Our initial decision to temporarily suspend service was a difficult one to make. We have been working for years to develop a Microbiome Analysis service for the animal and research communities and remain deeply committed to this mission. Unfortunately, as all of us have come to recognize in recent weeks, the world is different today than it was three months ago. We are confident that we've rectified the issues that initially resulted in our service suspension.

If you are a customer who has used our Microbiome Analysis service, your results will of course remain accessible to you via your QuickOrder account. You can also log in to One Codex® directly to access your data. Genotyping and Genetic Monitoring services are unaffected, and we will continue to process those samples as usual with no decline in quality or accuracy.

Thank you for your patience with us during this challenging season. We look forward to sharing more about the relaunch of our Microbiome Analysis service in the coming weeks and months.

Should you have any questions regarding the suspension of service, or our upcoming relaunch, please do not hesitate to reach out to our Genetic Services Team by calling 1 888 321 2113 or emailing us at help@transnetyx.com.